Guest Relations Officer

TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit talented and passionate professionals for 2018 season.
Eagles Palace & Eagles Villas, a unique 5* Luxury Resort in Greece is seeking for a Guest Relations Officer.

Location: Ouranoupolis, Chalkidiki

Position Summary
The Guest Relations Officer will have to interact with guests and provide individual and high quality service and information according to company’s standards with a view to maximizing guest satisfaction.

Key Responsibilities
• Welcome guests in a polite, friendly and professional way
• Ensure excellent response to all requests and complaints; maintain confidentiality of guests information and follow proper protocol
• Offer any kind of assistance to the Front Office department
• Build full knowledge of resort and hotel facilities, services and local area; make reservations according to demands
• Collaborate closely with all departments to maintain awareness of new promotions and communicate them to the guests effectively
• Maintain at all times a high standard of personal appearance and hygiene

• Minimum 3 years experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language (German, Russian or French) will be considered as a plus
• Computer literacy and experience in Opera / Fidelio programs
• Strong interpersonal and organizational abilities, problem solving person
• Degree / Diploma in Hotel Management
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results 

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities