Room Service Manager

Key Responsibilities:

• Operations Oversight: Manage the daily operations of the room service department, ensuring timely and accurate delivery of guest orders
• Team Leadership: Recruit, train, and supervise room service employees to maintain high service standards and efficiency
• Guest Experience: Monitor service quality, handle guest requests or complaints, and ensure personalized and professional experience
• Collaboration: Coordinate closely with kitchen and F&B teams to ensure menu accuracy, timely preparation, and smooth service flow
• Financial & Inventory Management: Monitor costs, control inventory, and maintain accurate billing procedures

Qualifications & Experience

• Previous experience in room service management or senior F&B supervisory roles, preferably in luxury hospitality
• Strong leadership, organizational, and communication skills
• Knowledge of room service operations, food handling, and service standards
• Guest-focused mindset with excellent problem-solving abilities
• Ability to work efficiently in a fast-paced environment and manage multiple priorities

• Team: Becoming a member of an organization that cares about its people, the environment, and the local communities
• Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement
• Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training