TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.
Join our family for season 2023 for a permanent position at Eagles Resort a unique 5* Luxury Resort as a
Housekeeping Manager
Location: Ouranoupolis, Chalkidiki
Position Summary
The Housekeeping Manager will have to manage and supervise all housekeeping employees and procedures with a view to maximizing guest satisfaction and recommend ways to solve all relevant problems. Will have to report to the General Manager and Assistant General Manager of Eagles Resort.
Key Responsibilities:
- Oversee daily activities of housekeeping, linen and laundry department
- Assign regular and special duties for all employees, prepare schedules and predict needs
- Recruit and assist in the training of employees, identify and analyze training needs and perform appraisals when appropriate
- Prepare and monitor annual Housekeeping Budget, guest supplies, all cleaning supplies, uniform and linen inventory
- Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for housekeeping employees
- Conduct quality inspections of all public areas and guest rooms; check out the laundry personnel to ensure its proper functioning
- Monitor and ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol
- Prepare reports for management information; ensure that company standards are met at all times
- Instill a calm, organized approach when interacting in stressful situations