Floor Supervisor
JOB DESCRIPTION
Job Title: Floor Supervisor
Department: Housekeeping
Reports to: Assistant Executive Housekeeper / Executive Housekeeper
SUMMARY OF FUNCTION:
To assist the Executive Housekeeper and Assistant Executive Housekeeper in the effective operation of the housekeeping department, ensuring that all company standards of quality and cleanliness are maintained at all times whilst meeting the needs of the business.
DUTIES & RESPONSIBILITIES:
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in assignment sheets/workboards.
- Communicate issues to next shift.
- Complete required paperwork.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Support all co-workers and treat them with dignity and respect.
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move at a speed that is required to respond to work situations (e. g., run, walk, jog).
- Read and visually verify information in a variety of formats (e. g., small print).
- Visually inspect tools, equipment, or machines (e. g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- Move, lift, carry, and place objects weighing less than or equal to 25 kg without assistance and in excess of 25 kg with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Stand, sit, kneel, or walk for an extended period or high frequency across an entire work shift.
- Listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language.
- Perform other reasonable job duties as requested by Supervisors
GENERAL RESPONSIBILITIES:
To attend any meeting or training sessions as required by management.
To be conversant with:
- The Hotel Fire Procedures
- The Hotel Security Procedures
- The Hotel facilities and attractions
- The Hotel Health and Safety Policy and Procedures
- Hotel operation standards and departmental procedures
- Methods of payment accepted by the Company (cash handling staff only)
- Current Licensing regulations (Food and Beverage Service department only)
- To adhere to the company’s policies and procedures for quality, environment and food safety.