Service Desk Support Specialist

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a leader multinational company in FMCG sector, for a dynamic professional to cover the following position:

Service Desk Support Specialist

Job Description

• Manages incident & service request (resolution of E2E tickets) according to company’s standard processes, policies and tools
• Performs regular or ad-hoc support duties such as: Network related incidents and implementations, Hardware & Software related incidents and changes, Collaboration solutions and systems
• Manages IT asset inventory, lifecycle, including any leased or own ICT equipment
• Orders IT related devices, peripherals
• Printer support
• VIP support (with high priority and caliber)
• Off-premise IT Support for events and users at venues
• Manages IT mobile and Telco services (reporting, tracking of costs)
• Undertakes as individual or as team member, local scope projects’ s implementations with clear reporting and tracking methods.
 

Candidate Profile

• AEI/TEI/College graduate in Information Technology or similar
• Experience one (1) to three (3) years in a similar position within a multinational company (ICT Support Specialist or Engineer or Certified Professional)
• Very good knowledge of O365 suites & applications, cloud services, APPLE OS / iOS, Networks, New Consumer Technologies, Smartphones
• PC literacy (MS-Office, Outlook, Internet)
• Knowledge of SAP would be an asset
• Fluency in English language (both written and verbal communication)
• Excellent interpersonal and communication skills and ability to work effectively with cross-functional teams
• Hard worker, committed to timelines and accuracy

The Company Offers

• Competitive remuneration package
• Friendly and challenging working environment






After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.


For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.