Exciting opportunity has arisen to work as a Customer Experience Manager in energy sector! Does your proven work experience justify that you are a customer-focused, hands-on, "lead-by-example" manager? We are looking for someone who will be inspiring and able to bring across all teams commitment, new ideas, integrity and results! Are you willing to accept this demanding and multitasking role of the Customer Experience Manager? Apply now!
As a Customer Experience Manager you will be responsible for the full operational leadership and control of the customer services department including the back office and the call center team. More specifically you will:
- Monitor and improve processes in order to increase customer’s satisfaction to the maximum
- Manage customer service departments consist of three teams to continually improve processes and outcomes
- Ensure your team is fully motivated to achieve best performance and meet company’s goal
- Prioritize tasks and assign responsibilities in a proper efficient way
- Work cross-functionally with all departments to drive improvement in all internal processes simultaneously
- Propose new innovative strategies to improve the customer service experience and satisfaction with respect to company's values
- Provide extensive training to ensure continual upscaling in customer services through evaluation, development and training of staff
- Reassure the department operates in accordance with Company policies and procedures