Hotel Manager / General Manager

Brand New Luxury boutique Hotel in Ermoupolis, Syros, Castro Hotel Syros, is looking for a Hotel Manager. This individual must have a solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity and customer service orientation

Hotel Manager / General Manager

Responsibilities:

Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed.
Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Review daily arrivals and departure to ensure proper handling of VIP and return guests, and escort them to or from their rooms respectively
Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements
Resolves customer complaints from all areas of the hotel
Managing profitability and budget allocation
Managing all property’s departments and areas
Provide day-to-day leadership and direction to all hotel’s departments according to our operations standards
Maximizing financial returns
Creating and maintaining a unique guest experience
A hands-on operations management approach
Computer literacy with knowledge of a variety of computer software applications.
Establishing performance and development goals, mentoring, coaching and regular feedback to enhance performance and ensure future bench strength
Preparing annual capital and cash flow to accurately forecast budgets to achieve required operating results
Analyse financials to drive revenues, future profitability, and maximize return on investment

Qualifications:

Degree in Hospitality/Tourism
2 years minimum experience as Hotel Manager or Assistant Hotel ManagerQualifications:
Degree in Hospitality/Tourism
2 years minimum experience as Hotel Manager or Assistant Hotel Manager preferably in a Luxury Boutique Hotel
Excellent command of both English and Greek language is essential
Very good knowledge of a second foreign language will be considered as an asset
Self-motivated, enthusiastic and customer – oriented
Excellent MS Office-Computer skills
Negotiation and excellent Communication Skills
Well groomed with strong interpersonal skills


preferably in a Luxury Boutique Hotel
Excellent command of both English and Greek language is essential
Very good knowledge of a second foreign language will be considered as an asset
Self-motivated, enthusiastic and customer – oriented
Excellent MS Office-Computer skills
Negotiation and excellent Communication Skills
Well groomed with strong interpersonal skills