An exciting opportunity of a Sales Support Coordinator has arisen on behalf of a company with a commercial activity in new innovative products on Optics and Ophthalmics equipments, collaborating with the world industry leaders. A highly demanding and multitasking role, which requires an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team and supporting all operation cycle in daily tasks.
If you would like to pursue this career challenge of a Sales Support Coordinator position, apply today!
The candidate that will be the key player of the
Sales Support Coordinator processing should:
- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Respond to complaints from customers and give after-sales support when requested
- Provides information to clients for new products, stock outs, delays, order status, open balances or any other typical logistics data
- Measure performance delivered to customers and proposes corrective actions when required
- Monitor ordering in terms of prices, discounts and delivery terms
- Follows up with the logistics issues on behalf of customers for the on time and in full delivery of the orders
- Deal with customer claims, returns, and credit notes
- Clarify the responsibility and the justification for order cancellations, mistakes during distribution and takes actions to correct them
- Maintain and update CRM and ERP systems
- Builds strong networking and relationships with all teams