IT Network & Support Engineer

As an IT Network & Support Engineer you will need to provide pre-sales & after-sales support and the products that Orthology offers including the following key areas:
• Support through online helpdesk
• On-site support to clients (support contracts)
• Maintenance & support of company infrastructure
• Participate in product installations, setup & configurations at client’s environment/infrastructure
• Update IT procedures manual & related files for internal use

Basic Duties

1. Provides operational support to various sites, in terms of infrastructure (network, systems, equipment) and users.
2. Provides support to Managed Services customers, based on SLAs
3. Continuously monitors and manages corporate/customer infrastructure (computers, networks and equipment), to:
a. prevent or resolve outages and clear alerts, or route/escalate issues appropriately for further investigation.
b. performs necessary maintenance work, including scheduled or unscheduled tasks (e.g. cleaning & repairing, patching & updating etc.).
c. to identify new capacity requirements, and suggest necessary upgrades, improvements or procurement of new equipment.
4. Receives, acknowledges and appropriately handles or escalates customer tickets/cases/ requests.
5. Remain familiar with latest OS, Business Applications, Web Platforms & Orthology products.
6. Maintains deep knowledge of standard Office Applications (e.g. MS Office), Tools (e.g. Todo Backup) and Utilities, used during performance of duties or when supporting customers.

List of Skills

1. A degree in Information Technology, Computer Science, or other related discipline. IT related Professional Certifications will be considered a plus.
2. 3+ years professional experience in IT processes, procedures and system administration of Wintel platforms and ITC infrastructures.
3. To be able to demonstrate working expertise and problem solving skills in the areas of:
· Virtualization (HYPER-V and/or VMware)
· Exchange 2010/2013/2016/2019, Exchange Online
· MS SQL basic administration
· MS Office 2010/2013/2016/2019, Office 365
· High Availability, Disaster Recovery and relevant technologies (i.e. Clustering)
· iSCSI/NAS Storage systems and Enterprise Backup platforms (i.e.Veam)
· Hardware maintenance & system monitoring
· Networking equipment (switches, routers, firewalls, UTMs)
· Solid understanding of Network Security concepts (incl. switching, VoIP and firewalls i.e. CISCO, Sophos, Watchguard, etc.)
4. Experience in providing support, using a Helpdesk/ServiceDesk platform, & Remote Monitoring/Management tools.
5. Excellent client facing skills, enabling customer relationship management in an end-to-end fashion (from requirements to delivery)
6. Basic Project Management skills, under the supervision of Technical dpt lead.

List of Competencies & Personality Traits
1. Self-driven with ability to take ownership of issues and follow through to resolution
2. Reliable and dedicated with clear thinking and strong attention to detail
3. Organized with a structured and methodical work style
4. Effective in communicating, especially in listening carefully and understanding requests.
5. Able to work closely and effectively with the rest of the team, towards common objectives.
6. Flexible enough, should be able to provide solutions to complex or compound issues, yet should remain focused to vendor documentation/manuals, as well as to the best practices available.

An attractive remuneration package is offered to the right candidate, including monthly salary, additional benefits, continuous training and wider carrier opportunities. Please send your resume by email, quoting the job Title.
All applications will be treated with strict confidentiality.