TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit talented and passionate professionals for 2020 season.
Eagles Palace & Eagles Villas, a unique 5* Luxury Resort in Greece is seeking for a
Front Office Agent
Location: Ouranoupolis, Chalkidiki
The Front Office Agent will have to provide excellent customer focused service, create a pleasant and memorable stay to all guests according to company’s standards with a view to maximizing their satisfaction.
- Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in/out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them)
- Build full knowledge of Resort and hotel facilities, services and local area
- Upsell additional Resort facilities and services
- Monitor front office expenses, order material supplies and all necessary hotel documents
- Maintain at all times a high standard of personal appearance and hygiene
- Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol