Front Office Agent (FOA20)

TOR HOTEL GROUP, with a significant history in hospitality for more than 90 years is seeking to recruit talented and passionate professionals for 2020 season.

Eagles Palace & Eagles Villas, a unique 5* Luxury Resort in Greece is seeking for a

Front Office Agent

Location: Ouranoupolis, Chalkidiki

Position Summary
The Front Office Agent will have to provide excellent customer focused service, create a pleasant and memorable stay to all guests according to company’s standards with a view to maximizing their satisfaction.

• Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in/out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them)
• Build full knowledge of Resort and hotel facilities, services and local area
• Upsell additional Resort facilities and services
• Monitor front office expenses, order material supplies and all necessary hotel documents
• Maintain at all times a high standard of personal appearance and hygiene
• Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol

• Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language (German, Russian or French) will be considered as a plus
• Computer literacy and experience in Opera / Fidelio programs
• Strong interpersonal and organizational abilities, problem solving person
• Degree / Diploma in Hotel Management
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities