Front Office Manager

MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki, for the season of 2019

Front Office Manager

 (code: FOM19)

THE ROLE

Responsible for the operations of the Reception, Concierge, Guest Relations, Business Center ensuring the highest standards of service in accordance with the operating procedures.

Duties and responsibilities:

• Involvement in budget preparations and responsible for profit & loss.
• Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR.
• Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews with future employees.
• Identify training needs, develop and manage performance.
• Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities.
• Re-evaluate work flows to improve and optimise organisation.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action.
• Set short term and long-term measurable objectives to continually improve service levels.
• Greet VIP guests. Farewell of VIP guests upon departure.

Candidate Profile

• Bachelor's degree (National or International university/ AEI or TEI)
• 3-5 years minimum experience on similar position, leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
• High knowledge of CRS/PMS revenue management  and MS office are considered a must.

Incentives and fringe benefits:

• Competitive remuneration package
• Accommodation according to origin (out of Halkidiki)
• Dynamic, friendly and highly demanding professional working environment
• Meals during hotel operating period

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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