Business Analyst - Athens  

Life is short – so work somewhere awesome!

Introducing Excite Holidays:

With global offices strategically placed around the globe, our team has every reason to smile. But apart from the stunning views from our offices, we're also happy because we have some of the brightest, most innovative and motivated people in the travel industry working for us.

And why do they want to work for us? Because we look after our staff and we lead the way with innovative ideas, cutting-edge technology and a customer-focused approach that can't be beaten.

Our 'made for agents' philosophy has put us in pole position in the wholesale travel industry in Australia, New Zealand and United Kingdom.

We are revolutionising the future of online wholesale travel and we're looking for an outstanding individual to join us on this exciting journey in Athens.

What do we do?

Our in-house development team ensures we lead the way in providing the most innovative booking experience in the travel industry. We empower travel agents by providing them with a huge portfolio of products, including over 250,000 hotels and apartments, 5,500 activities and reliable transfer services. Our intuitive and efficient booking tool enables our travel agents to provide the very best service to their clients.

About the Role

Due to strong growth and a rapidly expanding suite of products and services, an exciting opportunity has become available for a highly talented, dynamic and innovative Business Analyst to join our exceptional team in Athens. This opportunity would suit a detail-oriented individual who thrives when working in a fast-paced and agile environment.

You will be responsible for:

• Liaising with and representing stakeholders to convey vision for upcoming developments

• Attending to and understanding business needs and creating business requirements documentation

• Managing enhancement requests and issues from service desk and ensuring that service level agreements are met

• Creating and prioritising stories for bugs and enhancements in preparation for upcoming sprints

• Documenting all product releases and sending communications to relevant departments

• Ensuring there is process improvement by conducting team retrospectives, acting on action items from team retrospectives and creating and implementing processes and workflows

• Providing a walkthrough of new functionality to get stakeholder sign-off prior to release

• Ensuring that all new functionality is well documented so that it can be referenced as ‘as is’ documentation in the future

To be considered for the role, you will have the following experience:

• At least 3  years of experience in similar role in an agile software development environment

• Knowledge and experience in the travel industry (preferable)

• Degree or tertiary qualification in Business, Information Systems or Computer Science

• Certified Scrum Master of Product Owner preferable

• JIRA and Confluence experience preferable

• Experience in stakeholder management

• Ability to develop a deep functional and technical understanding of systems (front and back end) and rapidly understanding distributed architecture

The successful candidate will also be:

• Fluent in English (both verbal and written) with outstanding communication and listening skills is essential

• Confident with advanced facilitation and presentation skills

• A motivated and highly energetic team player

• A highly analytical and critical thinker with excellent problem solving and decision making skills

• Passionate about providing service excellence to customers and providing proactive solutions

• Able to prioritise quickly and effectively with strong time management skills

Perks and benefits

You will be supported by the best team in the game and receive a competitive salary package as well as excellent mentoring and skills development opportunities. You will also be working in a collaborative and friendly team in an international environment.We also provide amazing company benefits such as:

• Opportunities for international travel, cost price accommodations, activities, ferries and transfers and travel insurance.
• Health and wellness perks including group gym membership, daily breakfast, fruit and afternoon snacks.
• Green initiatives, volunteer opportunities and monthly fundraising activities.
• End of month drinks, social events and peer nominated recognition awards.
• Professional and personal development opportunities.
• An awesome office location with a creative flexible working environment.
• Working hours 8.00 – 16.30

If this sounds like the role for you then we would love to hear from you. Please send us your CV in English.