Customer Care Agent - Part Time (Evening & Night Shifts) - Remote

We are looking for someone who is customer oriented to deliver happiness to our customers (shifts: including evening & night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!


You will be responsible for the communication with, both, our end users and partners, making sure that they receive the best customer experience.

Apply if:

• You understand the difference between hungry and HANGRY
• You can meditate even with the most hardcore rock music playing in the background
• You will go straight to the restaurant and deliver the food yourself to our customers if you need to
• The term "agent" doesn't only mean you're part of the FBI, CIA etc.
• "Call Center" sounds like a "Happiest Land Ever Created" to you

Seriously though, apply if:

• You have strong verbal and written communication skills in order to handle all our 3 channels: incoming calls, live chat and email.
• You are problem solving oriented and you have the ability to find the best solution to every customer related issue.
• You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
• Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.
• Strong understanding of customer expectations with a focus on quality driven support.
• Fluency in Greek and English is a must.
• Computer skills and ability to use office equipment are required.
• Prior experience in customer service will be considered as a plus.
• Bachelor's degree will be considered as a plus.
• Part-time work, 5 days a week, including weekends and national holidays.

Your life @efood:

• You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
• Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace. [In 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute]
• Daily routine will be a thing of the past, as no day will be the same day as the one before.