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Η Θέση εργασίας έχει καλυφθεί

16/10/2022

E-Commerce and Reservations Manager

Marketing - Διαφήμιση - Επικοινωνία

Πόλη ΒΟΛΟΣ
Απασχόληση Πλήρης απασχόληση
Επίπεδο Σπουδών Ανώτατο Εκπαιδευτικό Ίδρυμα (ΑΕΙ)

Περιγραφή

Leda Village Resort is seeking to recruit an E-Commerce Revenue & Reservations Manager to join its team in Volos, Greece.

The successful candidate must:

  • Lead the Reservations function both on an operational and business development level.
  • Manage communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system.
  • Monitor competitor pricing understand the dynamic of local market and the demand generators and recommend appropriate actions.

Key Duties / Responsibilities:

  • Develop marketing strategy to maximize sales.
  • Monitor the digital marketing of the Resort.
  • Prepare detailed action plan to manage revenue optimization.
  • Establish reservation and distribution system.
  • Oversee all revenue impacting online activities.
  • Monitor pick up trends daily/weekly and monthly basis.
  • Analyze demand and revenue trends to ensure performance against budget / market trends.
  • Implement pricing strategy for OTA production.
  • Process advance reservation deposits.
  • Process reservations by mail, telephone, messages or through channel manager system.
  • Determine room rates based on the selling tactics defined by management.
  • Manage the Reservation team regarding guest communication throughout reservation channel.
  • Ensure that daily correspondence is handled in a timely and efficient manner as well as that all inquiries and reservations are equally attended.
  • Manage visibility of guest review in platforms.
  • Process cancellations and modifications and promptly relays this information.
  • Determine PMS function and configure listings and rates on the PMS.
  • Yield management.
  • Upselling.
  • Perform other business development tasks and assignments as requested by the management.

Key Skills/Experience:

  • 2-6 years in a similar role (Hotel or other related industry i.e. sales, travel).
  • Experience in Channel Manager, PMS, OTA is desirable.
  • Must possess a customer first mentality.
  • Exceptional interpersonal skills.
  • Excellent skills with numbers.
  • Advanced skills in analyzing booking patterns and market trends.
  • Excellent time management and organization.

Requirements:

  • Bachelor’s Degree or Diploma: Revenue & Yield Management, Hospitality Management, Finance or relevant.
  • Excellent command of the Greek and English languages, both verbal and written