IT Support Engineer

lmw is seeking on behalf of an established IT solutions company an IT Support Engineer.

RESPONSIBILITIES

• Configure, install, maintain and troubleshoot hardware and software infrastructure.
• Provide remote or onsite technical support to end-users and answer Help Desk tickets.
  
• Perform backups and application maintenance.
  
• Configure user access in Active Directory, end-user applications.
  
• Properly escalate unresolved issues to the appropriate team.

• Degree in Information Technology, Computer Science or equivalent.
• Minimum 1 year of proven work experience in an IT position.
• Fluency in English.
• Thorough understanding of Windows 7 and 10 Operating Systems.
• Proven technical knowledge and experience with Standard Office software & applications.
• Up-to-date technical knowledge

• Customer service orientation.
• Ability to work under highly stressful situations and deal with complex issues.
• Process a high-volume of work with accuracy.
• Timeliness and accuracy in deadlines.
• Collaborative attitude.

BENEFITS

The company offers a permanent employment contract, a pleasant working environment combined with stimulating training and development opportunities.