Omya is looking for a Customer service and Logistic assistant.
CS&L Assistant is position covering customer service and logistic activities for manufactory and distribution business for market in Bulgaria.
Customer service activities:
- Customer service activities in Carbonate and trading/distribution business ( inbound deliveries, supply through external warehouse in Sofa)
- Taking and managing ordering process for Bulgarian market
- Overall responsibility for timely, accurate and on time execution of all orders received from customers
- Provide information to customers about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries
- Maintain valid and updated offers in company data base (ERP)
- Invoicing Customers
- Customers’s complaints handling
Logistic activities:
- Manage cooperation with logistics partner in terms of accuracy, efficiency and service level
- Control and coordination of import, export, transport and warehousing processes
- Control and monitor outbound deliveries in export handling logistic
- Handling external warehouse activities: supply goods at stock, ordering, inventory management
- Active monitoring and managing customer service level of the logistics partners
- Regular reporting of CS&L activities