Apifon is a communication technology provider offering cloud-based services for business-to-consumer mobile messaging. Our multichannel platform and APIs integrate rich content messaging through chat apps, SMS messaging, push notifications and email, with innovative data-driven personalization capabilities. Apifon’s platform is used by marketing and operations teams around the world and across a wide range of verticals including retail and ecommerce, banking and insurance services, healthcare, travel and hospitality, logistics and automotive.
As part of Apifon’s continuous growth we are looking for a new member at our support team.
The main responsibilities of the Support Team Member are supporting the customers and taking care of the daily functions of the company.
Responsibilities
- Setting up all the incoming requests (Managing the incoming customers’ requests)
- Communicating daily with the providers in order to solve technical problems
- Monitoring messages’ traffic
- Secretarial duties of the call center
- Customers training on Apifon’s internet tools
- Solving and avoiding daily issues
- Creating Newsletters
- Providing high level of customer satisfaction
- Keeping policies and procedures