Sani / Ikos Group is an innovative and rapidly growing Group of 5* resorts. Under the brand names of Sani resort & Ikos resorts, the Group currently owns nine unique hotels in Halkidiki, Corfu and Kos, classified amongst the top luxury hotels in Europe and worldwide. Along with the expansion plan towards new hotel units in Greece, the Group is actively launching its operations in the broader Mediterranean area with Ikos Andalusia in Spain. A career at Sani/Ikos Group means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.
Check our open position and apply now:
Rooms Reservation Agent (Ref: SRIR/RRA022)
Job Information
Office Location: Halkidiki, Greece
Department: Reservations
Contract: Full Time / Seasonal
Your main responsibilities- Process reservations by e-mail, telephone, or any other mean
- Know the type of rooms available as well as their location and layout
- Know the selling status, rates, and benefits of all packages plans
- Follow commercial strategy as determined by revenue management
- Input detailed information into the property management system (Opera), accurately and efficiently
- Handle daily correspondence. Fill files and keep them up to date, respond to inquiries and make reservations as needed
- Prepare letters of quotation & confirmation using Customer Relations Manager (CRM)
- Communicate reservation information to the front desk
- Process cancellations and modifications and promptly relays this information to the front desk
- Complete daily rate checks
- Track future room availabilities based on the reservations
- Assist in developing room revenue and occupancy forecasts
- Be aware of all front office procedures and assist with reception duties when required
- Take on a lot of customer service roles, must be prepared to help guests by offering restaurant recommendations, giving directions and answering general questions
- Ensure that all telephone usage guidelines and standard greetings as prescribed by the department operational manual are strictly followed
- Report to the department manager any kind of problem that comes up
- Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees