Spa Manager / Assistant Manager (ref: SMAIR19)

Where you’ll work:
The Spa teamconsists of therapists, beauticians and receptionists. It is responsible for providing superb service that will spoil our guests. One can enjoy a wide range of treatments, beauty products and pampering.

What you’ll do:
You will supervise all Spa operations and ensure an excellent guest experience following the company standards and procedures. In brief:

• Manage the Spa and team of therapists to reach set performance goals
• Hold Revenue management and P&L responsibility for all Spa services; ensure Spa profitability
• Instill brand standards to maintain quality and service excellence in the daily operation
• Hire, train and supervise Spa personnel
• Handle customers’ requests and complaints with an exceptionally professional manner
• Report to Hotel Manager on key services and P & L on a scheduled basis

• Enthusiasm, openness and a self-motivated personality eager to learn, develop and be part of a continuously growing team
• Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment
• Relevant experience in 5-star hotel spa or wellness related business (at least 2 years)
• Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermisetc)
• Fluency in English (verbal). A second and third language would be highly appreciated
• Degree/Diploma in Spa/Physiotherapy would be also highly appreciated
• Flexible schedule required

• Competitive benefits, including transportation from-to work, nutrition & seasonal accommodation
• At Ikos Resorts, we believe in bringing the best to our guests through continuous learning & improvement, from basic customer service skills to hospitality-specific content, available to all our people
• Performance Achievement through a performance management process that focuses on your strengths, progress and career possibilities
• Fantastic opportunities to participate in a variety of corporate activities (employee events, sustainability initiatives, volunteerism and more)

Our company is growing fast. You are going to be part of this growth and you will have many opportunities for personal as well as professional development.