Spanish & Italian Customer Care Representatives

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a global leader in the certification industry, for dynamic professionals to cover the following positions:

Spanish & Italian Customer Care Representatives

Job Description

• Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by the company
• Ensure that relevant correspondence is handled within the set KPI standards
• Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
• Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve Company’s multinational presence and global operations across multiple time zone

• Bachelor’s degree any discipline
• Minimum one (1) year experience in similar position/ function
• Passionate with Customer Service
• Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and Italian/ Spanish (C2/ native)
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Ability to work in rotating shifts (including some nightshifts per month)

• Competitive remuneration package
• Bonus scheme
• Friendly and challenging working environment
• Professional growth & development opportunities