ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.
ICAP Recruitment Solutions, on behalf of its client, a leading credit management services group with a European footprint who offers services designed to measurably improve clients' cash flow and long-term profitability including purchase of receivables, is seeking for the following position:
Supervisor - German and Dutch Speaking (Ref. code 5478/GTL/RS/GR)Key Responsibilities:- Supervise and manage the German and Dutch Speaking Agents Team
- Create an inspiring team environment with an open communication culture
- Delegate tasks and set clear team goals
- Oversee day-to-day operation
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Respond to general queries from customers, clients and team members
- Develop action plans to optimize performance and drive continuous improvement