Hotel Operations Manager

Soho Exclusive Suites is a collection of 16 amazing suites offering bespoke services and heartfelt hospitality in Thassos, a destination of incredible natural setting! We are looking for a highly energetic, results driven and experienced Hotel Operations Manager

Responsibilities:

• Manages day to day operations ensuring the quality and that guest service experience is delivered to the highest levels
• Daily meeting with the team (8 people) to prioritize (organize daily - weekly priorities) pending matters, thus ensuring proper and smooth daily operation.
• Process of financial & operational data (e.g. monthly report on revenue compared to Yearly Budget & Forecast)
• Ensure operational activities remain on time and within a defined budget
• Focuses on exceeding revenue and guest expectations by providing services that are above and beyond for customer satisfaction and retention
• Reservations and payment handling.
• Managing and filling reservations, until arrival of the guests
• Correspondence via e-mails and extranet.
• Ensures that complaints are handled without delay and that effective follow-up action takes place to avoid recurrence
• Ensures compliance with all company and statutory policies and procedure
• Prepares all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Assures hotel maintenance and staff or equipment adequacy
• Takes accountability for his/her actions

• 2+ years proven experience as an Operational Manager or 4+ years experience as a Hotels’ Head of Department
• Excellent command of the English language (knowledge of German language will be considered a plus)
• Excellent Computer Knowledge
• Exceptional leadership and people management skills
• Ability to work with and understand financial information and data
• Clear, concise written and verbal communication skills
• Outstanding organizational and interpersonal skills
• Strong customer service orientation and skills with a passion for the hospitality industry
• Excellent ability to work collaboratively across functions in a multicultural professional environment
• Personal integrity with the ability to handle multiple challenging priorities and assignments

• Professional working environment
• Competitive salary
• Accommodation and daily meals