ICAP Recruitment Solutions is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting graduates through to mid-level level professionals for both local and multinational companies across all sectors.
On behalf of Etraveli Group, a global platform for flights, an air technology company connecting millions of flights and travelers across the globe, we are looking for:
Swedish Speaking Travel Agents - (Ref. code 6133/STA/RS/GR)
As a Travel agent, you will assist clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight add-on products as a natural extension of conversation with the customer. Company’s intention is to provide a more complete service to our customers by traveling with peace of mind and security.
Role Responsibilities:
- Receive & process incoming calls, emails & social media requests
- Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
- Manage flight cancellations, rebookings and force majeure situations
- Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Customer department as a whole
- Report technical issues, customers’ complaints and other problems