- Front Desk and Office Administration - Ability to operate the business center reception front desk and switchboard and manage day-to-day office administration activities. Strong organizational, planning, coordination, and project management skills. Good admin and secretarial skills and ability to assist client businesses with their admin requirements.
- Customer Service - Outstanding customer service attitude and professional customer care skills including meet and greet, telephone courtesy and good knowledge of business etiquette; ability to understand and cater for client needs, resolve their complaints and issues and provide effective solutions; use effective communications skills both internally and externally to project a highly professional corporate image.
- Client Relations - Ability to actively build and maintain professional, trusting, and positive client relationships that foster customer satisfaction and loyalty and contribute to business continuity, repeat business and revenue generation.
Operational Excellence
- Knowledge of Company product & services
- Sales Skills
- Business Knowledge
- Commercial Awareness
- Health & Safety
- Computer literacy and good working knowledge of ERP
Key Common Competencies
- Accuracy, precision, excellent eye for detail
- Effective planning, organizational and execution skills
- Effective communication skills (verbal & written) in English.
- Critical thinking & problem-solving skills
- Initiative & proactiveness
- Ability to work under pressure, multitask, manage priorities and meet timelines.
- Ability to work both independently and as part of a team.
- Client & stakeholder management skills (internal & external)
Minimum Education:
Preferably a higher education Diploma or bachelor’s degree in any field.
Years of Experience:
3 of 5 years of relevant work experience including experience with reception desk or other customer-facing jobs in a fast-paced professional office environment.
Other Requirements:
Previous experience with ERP or any CRM systems would be an advantage.