Omya is a Swiss-owned multinational company active in mining and chemical industry with more than 100 years’ experience in promoting and selling Calcium Carbonate in Europe and around the world. We are looking for an experience professional who can cover logistic and customer service activities.
Position location: Sindos, Thessaloniki area
Key responsibilities
Customer service:
- Customer service activities in Carbonate and trading/distribution business.
- Taking and managing ordering process
- Overall responsibility for timely, accurate and on time execution of all orders received from customers
- Support Sales department, by providing information to customer about order status and product queries
- Process customer orders/changes/returns according to established department policies and procedures
- Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries
- Maintain valid and updated offers in company data base (ERP)
- Invoicing Customers
- Customers’s complaints handling
Logistic activities:
- Manage cooperation with logistics partner in terms of accuracy, efficiency and service level
- Control and coordination of import, export, transport and warehousing processes
- Control and monitor outbound deliveries in export handling logistic
- Handling external warehouse activities: supply goods at stock, ordering, inventory management
- Active monitoring and managing customer service level of the logistics partners
- Regular reporting of CS&L activities