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12/3/2021

Arabic-Speaking Customer Care Officers

Τηλεφωνικές Υπηρεσίες

Πόλη ΑΘΗΝΑ - ΑΤΤΙΚΗ
Απασχόληση Πλήρης απασχόληση
Επίπεδο Σπουδών Ινστιτούτο Επαγγελματικής Κατάρτισης (ΙΕΚ)

Περιγραφή

ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece and recently expanded operations to Cyprus. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.

ICAP Recruitment Solutions, on behalf of our client, a well-established and regulated FX company is looking to hire:

Arabic-Speaking Customer Care Officers (Ref. code 5377/ASO/RS/GR)

Main Responsibilities:
  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results 

Απαραίτητα Προσόντα

Main Requirements: 
  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required 

Παροχές

The company offers:
  • Attractive remuneration package
  • Private health insurance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

All information received will be treated with strict confidentiality.