IT Support Engineer

Our company is looking for an IT Support Engineer. 

Main Duties & Responsibilities:

• Run the day-to-day technical support operations, which encompasses all troubleshooting, customer service issues, installations and maintenance activities
• Ensure clients' issues and concerns are addressed in a timely manner Interact with all customers on all levels to help resolve IT-related issues and provides answers in a timely manner
• Practice IT asset management, including maintenance of IT component inventory and related documentation and technical specification information.
• Build, deploy and maintain systems, network and security infrastructure & applications
• Perform hardware repairs and install peripheral equipment
• Assist in any other project/tasks as requested
• Manage and report on Help Desk ticketing system 

• BA/BS degree in Computer Science or related technical field or equivalent experience
• At least 3 years experience in a similar position
• Good knowledge of networking in terms of equipment as well as infrastructure
• Basic knowledge of Subnetting, Switching, Routing issues as well as VPN protocols
• Desired knowledge of Mikrotik and Cisco
• At least 1 year experience in Microsoft Office 365 & Active Directory products
• Excellent knowledge of English Language (Desired B2 level certification)
• Fluent oral and written command of the Greek language
• Valid driving license

The ideal candidate should possess the following skills:

• Appetite for continuous improvement in the object of his work
• Communicative spirit Creative and analytical thinking
• Comfort in customer support either with the physical presence at the site of the fault, or with its remote management
• Ability to plan everyday and methodical in the decision-making process when dealing with problematic situations 
  

• Competitive salary based on skills
• Continuous training
• Enjoyable and stable working environment