About us
Beat is part of the FREE NOW Group which is the multi service mobility joint
venture from Daimler and BMW. It consists of the services FREE NOW (9 European markets), Beat (5 Latin
American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets). Summed up, those services currently attract 41
million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in
Latin America.
In total, more than 2.200 employees in around 35 offices work for the services of
the FREE NOW Group, which is led by CEO Marc Berg.
We are looking to build a brand-new Customer Experience Hub in Athens,
supporting our German market.
Being a Customer Experience Representative at Beat is all about helping and
educating both passengers and drivers. You take frustrated users and turn them into the most passionate Beat lovers, and you’re always looking for unique and exciting ways to solve problems. You’ll be providing exceptional support,
ensuring that problems are resolved promptly and efficiently.
What you’ll be doing:
- Deliver high-quality support via our email support platform and over the phone.
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with ΒΕΑΤ | FREE NOW all over again
- Triage issues and escalate them when necessary
- Cooperate with other departments to assist inside projects and resolve technical issues