At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
By joining our corporate & regional teams, you instantly play a vital role in our Group’s development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.
IT Helpdesk Officer (Ref: SR/ITHO022)
Job Information
Office Location: Halkidiki, Greece
Department: Information Technology
Contract: Full Time / permanent
Your main responsibilities
- Respond to a broad range of service requests and provide information to fulfill requests or enable resolution
- Provide first-line investigation and diagnosis and promptly allocate unresolved issues as appropriate
- Assist with the development standards, and apply these to track, monitor, report, resolve or escalate issues
- Contribute to the creation of support documentation
- Deliver high quality support, owning support requests and managing them to a successful outcome
- Speak concisely and deliver information in a sensible and coherent manner
- Follow agreed procedures, provide advice to users on systems, products and services which are available to them
- Maintain high standards of service by providing friendly and efficient customer service to both Guests and Internal Customers