Customer Care Manager

Does your proven work experience justify that you are a Customer Care-centric, hands-on, "lead-by-example", inspirational Manager?

We are looking for someone who will bring inspiration and engagement across the team, new ideas, integrity, results and space for development for one of the greatest well-established start-up companies in Greece! If you are willing to accept this challenging and the multitasking role of the Customer Care Manager, apply now!

As a Customer Care Manager and a passionate leader for your team, you will be responsible for:

• leading and motivating a team of hardworking, enthusiastic customer service specialists
• ensuring team’s engagement and commitment during the high fast-paced daily routine
• evaluating employee's performance and identify training needs and development opportunities
• identifying opportunities and make suggestions in order to improve the overall effectiveness and performance of the team
• providing guidance and ongoing mentoring to the customer care team
• monitoring all KPI's by keeping the SLA's at the highest quality
• supervising and supporting the outsourcing call center based abroad
• proposing new innovative strategies to improve the customer care and satisfaction with respect to company's values
  

As a Customer Care Manager you will be the heart and the voice of the customer and your team; so you will need to have:

• minimum 2 years' experience in senior customer care/service roles
• BA in Marketing, Business Administration or in a relevant field
• exceptional knowledge in English verbally and written
• proven ability to lead a team in a fast-paced customer care environment
• tech fluency and experience in tech savy environments
• open mind, flexibility to changes and adaptability
• proven knowledge of helpdesk CRM systems
• out-of-the-box thinking in a creative and innovative way
  

For this great exciting career opportunity of the Customer Care Manager position our client offers:

• attractive remuneration package
• vibrant and fresh work environment with outgoing extrovert working culture
• private health insurance program

If the Customer Care Manager position seems to be your next career challenge, we want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523 and ask for Maria Stavraki or Ioanna Zygogianni. Otherwise, feel free to contact me at mstavraki@randstad.gr or izygogianni@randstad.gr

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.