Front Office Manager (Ref: IAR/FOM023)

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Front Office Manager (Ref: IAR/FOM023)

Job Information
Resort: Ikos Aria
Location: Kos, Greece
Contract: Full Time / Permanent
Start Date: February 2023

Your main responsibilities

• Ensure that all services of Front Office Desk are carried out in a smooth and exceptional manner (check-in, check-out, room changes, etc.)
• Prepare the duty roster and the working schedule
• Maintain effective communication with all related departments especially housekeeping and maintenance
• Participate in departmental staff selection
• Identify training needs in order to develop and manage performance
• Handle guests’ complaints and take proactively immediate corrective action
• Analyze guests’ feedback from hotel guestbook and online reviews and take actions to improve ratings
• Have detailed knowledge of guests & VIP arrivals as well as events and activities within the hotel
• Ensure all employees adhere to company 5* grooming standards

• Proven experience as a Front Office Manager or Assistant Front Office Manager ideally in a 5* luxury hotel
• Degree in Hospitality / Tourism
• Computer Literacy & knowledge of Hospitality software (Opera, Fidelio)
• Fluency in Greek & English
• Good command of a second language (German, French, Russian) would be a plus
• Strong communicative, interpersonal, managerial & problem-solving skills
• Excellent time management, multitask & organizational skills

• Becoming a member of an organization that cares about its people, the environment and the local communities.
• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
• Job safety and security in a continuously expanding and dynamic organization.
• Competitive remuneration package with insurance and a number of work provisions.