Customer Solutions Advisor

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥

PeopleCert is looking for Customer Solutions Advisors to engage with customers across various channels, including inbound/outbound calls, chat, email, and social media. Successful candidates will demonstrate agility, empathy, and a strong sense of ownership to ensure an exceptional customer experience.

The Telesales Service department operates in Athens, Greece with rotating shifts, 24/7/365.

As a Customer Solutions Advisor, your tasks will include the following:

• Engage Proactively: Build connections with existing and prospective customers through outbound calls, promoting PeopleCert's comprehensive portfolio of certifications
• Drive Sales: Leverage tailored communication strategies and scripts to optimize sales opportunities and conversions
• Inform and Assist: Deliver detailed and accurate information about PeopleCert’s products and services, addressing inquiries with confidence and clarity
• Ensure Accuracy: Process customer orders meticulously, maintaining timely and precise data entry for seamless transactions
• Exceed Expectations: Consistently surpass sales targets and KPIs, prioritizing customer satisfaction and relationship-building
• Collaborate Effectively: Work closely with internal teams to refine processes, address challenges, and achieve overarching business goals
• Offer a seamless Customers’ Journey: Demonstrate organization and excellence while adapting to a 24/7/365 rotating shift schedule, maintaining a high level of service at all times

What we look for:

• Bachelor’s degree in any discipline
• Excellent verbal and written communication skills, with a strong customer-centric approach
• Proven ability to meet or exceed sales quotas, preferably in a telesales environment. Experience in this area will be considered a significant asset
• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus
• Proficiency in CRM tools, telephone systems, and advanced computer applications; ECDL Advanced certification is a plus
• Familiarity with project management principles is considered an advantage
• Availability to work in rotating shifts, including night shifts, weekends, and holidays, as part of a 24/7/365 schedule
• Self-driven, well-organized, flexible, and capable of thriving in a fast-paced, high-volume, and deadline-driven environment