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Telephone Center Operator (Ref: IDA/TCO020)

Ημ/νία Δημοσίευσης: 23/04/2020
Κατηγορία: Τουρισμός - Ξενοδοχεία
Απασχόληση: Πλήρης
Πόλη: ΚΕΡΚΥΡΑ
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Γενικό Λύκειο

Περιγραφή

Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive. Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included. A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.

Working at Ikos Resorts means you are communicative, smiley, team player and eager to develop within the Tourism & Hospitality Industry!

Check our open position and apply now: Telephone Center Operator (Ref: IDA/TCO020)

Job Information
Resort: Ikos Dassia | www.ikosresorts.com/resorts/ikos-dassia/
Location: Corfu, Greece
Contract: Full Time /seasonal
Start Date: March/ April 2020
Position Ref Code: IDA/TCO020

Your main accountabilities
  • Follow all telephone usage guidelines and standard greetings as prescribed by the department operational manual
  • Answer telephone calls and provide a well-mannered and professional reply to all requests
  • Assist the internal and external callers by directing calls to the relevant departments
  • Identify guests’ needs and provide solutions and/or alternatives
  • Provide accurate wake-up service to in-house guests
  • Complete the internal message forms and deliver messages to the relevant recipient
  • Excellent knowledge of the resort and facilities as well as of daily events and activities in order to provide accurate information to guests

Απαραίτητα Προσόντα

Your main qualifications/skills
  • Proven experience as a telephone center operator would be a plus
  • Fluency in English. Good command of a second language (Russian, French and German) would be a plus
  • Computer literacy and knowledge of Opera or Fidelio programs
  • Excellent communication and interpersonal skills
  • Well-groomed with a positive attitude, inspiring and respectful

Παροχές

What we offer
  • General hospitality & departmental trainings
  • Single or shared accommodation, Full board meals
  • Free daily transportation to work
  • Career development opportunities in one of the world’s top awarded and developing companies 
If this looks like the right job for you, send your CV and join our growing team!