Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive. Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included. A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests.
Working at Ikos Resorts means you are communicative, smiley, team player and eager to develop within the Tourism & Hospitality Industry!
Check our open position and apply now:
Telephone Center Operator (Ref: IAR/TCO020)
Job Information
Resort: Ikos Aria | www.ikosresorts.com/resorts/ikos-aria/
Location: Kos, Greece
Contract: Full Time / seasonal
Start Date: March/ April 2020
Position Ref Code: IAR/TCO020
Your main accountabilities
- Follow all telephone usage guidelines and standard greetings as prescribed by the department operational manual
- Answer telephone calls and provide a well-mannered and professional reply to all requests
- Assist the internal and external callers by directing calls to the relevant departments
- Identify guests’ needs and provide solutions and/or alternatives
- Provide accurate wake-up service to in-house guests
- Complete the internal message forms and deliver messages to the relevant recipient
- Excellent knowledge of the resort and facilities as well as of daily events and activities in order to provide accurate information to guests