Rooms Reservation Agent (Ref: SIH/VSA022)

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Rooms Reservation Agent (Ref: SIH/VSA022)

Job Information

Office Location: Halkidiki | Greece
Department: Reservations
Contract: Full time / Seasonal

Your main responsibility

• Process reservations by e-mail, telephone, or any other mean
• Know the type of rooms available as well as their location and layout
• Know the selling status, rates, and benefits of all packages plans
• Follow commercial strategy as determined by revenue management
• Input detailed information into the property management system (Opera), accurately and efficiently
• Handle daily correspondence. Fill files and keep them up to date, respond to inquiries and make reservations as needed
• Prepare letters of quotation & confirmation using Customer Relations Manager (CRM)
• Communicate reservation information to the front desk
• Process cancellations and modifications and promptly relays this information to the front desk
• Complete daily rate checks
• Track future room availabilities based on the reservations
• Assist in developing room revenue and occupancy forecasts
• Be aware of all front office procedures and assist with reception duties when required
• Take on a customer service role, help guests by offering restaurant recommendations, giving directions and answering general questions
• Report to the department manager any kind of problem that comes up
• Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees

• Relevant experience in a reservations department or as a front office agent ideally in the Tourism sector/Hospitality or Luxury industry
• Fluency in English
• Degree/Diploma in Tourism or Hospitality Sector would be plus
• Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) would be a plus

• Becoming a member of an organization that cares about its people, the environment and the local communities.
• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
• Job safety and security in a continuously expanding and dynamic organization.
• Competitive remuneration package.