Περιγραφή
How about being the single point of contact for your client? Whether it is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe. How can YOU make a difference? Understand your customer's needs and exceed their expectations with a friendly and can-do attitude.
Responsibilities
Serving as the first point of contact for customers
Representing the company, remaining friendly and helpful with every person
Resolving issues with the products over the phone or emails (not too technical questions)
Keeping customer data up to date
Coordinate incident resolutions with Level 2 and Level 3 staff
Απαραίτητα Προσόντα
You speak German at proficient level and English at a good level.
You have a dedicated quiet working space located within your residence in Greece
You have great communication, multitasking, and problem-solving skills.
Παροχές
We offer:
A remote position based in Greece (any city)
A professional and multicultural working environment with people from 91 different nationalities.
Modern induction training and career path.
Gaining experience working for the most respected brands in the world.
Opportunity to growth within the organization if you wish to become a team manager.
All the required software, tools, and database.
A contract focused on a long-term relationship.
Being part of an award-winning company
PC & Equipment - provided by the company.
Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.
Benefits
Excellent Basic Salary
Monthly performance bonus
175% -day salary if work on Sunday or Greek holidays
Overtime paid
2 extra full salaries paid per year (pro-rata)
Training provided (paid) - done remotely
Why use Recruitment Agency: You are given extra support in preparing for interviews You have a contact person who gives you all the details of the job You can ask for your application feedback anytime via email or phone You do not have to face the situation where company do not reply to you for days. All our services for job seekers are free of charge. We also offer a bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.
Apply today and a member of the team will be in touch to arrange an interview.