TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 4 unique hotels in Northern Greece. We continue with On Residence a myth coming alive, bringing the glory of the past to the city center.
Join our family for a full time contract in a fast growing working environment in our headquarters as a
Reservations Agent
Location: Thessaloniki, Greece
Key Responsibilities:
- Process payments and confirm arrangements concerning individual guests or travel agents over the phone, by e mail, on line and in person
- Check upcoming reservations in case there is a problem with credit card information or with billing process; update the filling systems within the department, ensure daily arrival checks are completed and oversee travel agencies commissions
- Maintain good relations with agents, companies and regular guests
- Build full knowledge of all room types, their location and layout, hotel facilities, services, company policies, selling status, rates and benefits of all packages plans
- Create and maintain reservation records, order material supplies and all necessary hotel documents
- Communicate reservation information (cancellations and modifications) to the Front Desk and follow company’s policy for no shows
- Ensure excellent response to all guest requests; maintain confidentiality of guests information