Front Office Agent

The Front Office Agent serves as our guests’ first point of contact and manages all aspects of their accommodation, ensuring guest satisfaction during their stay in the company’s properties.

Scope

• Report to Front Office Supervisor
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services
• Maintain updated records of bookings and payments

• Minimum one year of working experience in a similar role in the hospitality sector
• Degree/Diploma in Hospitality/Tourism
• Excellent knowledge of the English language
• A second language will be considered as a plus.
• Ability to work effectively in a team
• Flexibility to respond to a range of different work situations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional levels of guest service
• Pleasant personality, guest oriented

• Competitive remuneration package
• Ongoing training and development opportunities
• Career prospects within a transparent working environment
• Complimentary meal during working hours
• Regular company team events
• Collaborative working environment