Customer service Manager

AMC on behalf of its client, a UAE group of companies, is seeking to appoint for its Turkey/Yalova branch based the following.

Position : Customer service Manager

Level : Middle level

Age : 35+

Place : Turkey

Roles & Responsibilities
The customer service manager is responsible for running front-of-the-house tasks. Her particular focus is on the customer, including ensuring customers have everything necessary to enjoy their stay at company properties. The manager is also responsible for employees who are working in customer-facing positions, as well as ensuring that customers have overall positive and unique experience and total guest journey is positively unique.

Key Skills

• Proven experience in customer satisfaction.
• Highly organized, detailed and follow up capabilities.
• Excellent interpersonal skills.
• Leadership qualities, along with strong organizational and decision-making skills.
• Strong professional communication skills, including ability to provide outstanding customer service, maintain positive employee relations and effectively train team members.
• Ability to learn and communicate product knowledge to guests and employees.
• Ability to work in a fast paced, stressful work environment.
• Ability to use word processing and spreadsheet software, and proprietary software.
• Decision making skills.

Package includes:

• Free housing
• Medical insurance
• 2 flight tickets per year to home country