Ikos Resorts is a chain of 5* luxury all-inclusive resorts across the Mediterranean that combines five-star service with the ease and comfort of luxury all-inclusive. Ikos Resorts offer an unforgettable stay with distinctive touches such as Michelin-starred menus, signature cocktails by top mixologists and kids clubs-all included. A career at Ikos Resorts means being part of an ever-growing, dynamic team. Every one of our employees plays a vital role in the running of our operations, receiving extensive training and numerous career development opportunities. We cultivate a culture of excellence in which people enjoy working together and share our passion for creating a unique holiday experience for our guests .
Working at Ikos Resorts means you are communicative, team player and eager to develop within the Tourism & Hospitality Industry!
Check our open position and apply now:
CRM Marketing Manager (Ref: IR/CMM019)
Job Information
Office Location: Thessaloniki/Athens, Greece
Department: Sales & Marketing
Contract: Full Time / Permanent
Position Ref. Code: IR/CMM019
Your main responsibilities
- Manage daily tasks of the digital eco-system CRM and verify that all related procedures, data entry and routines are properly working across all teams
- Work with Loyalty Marketing Manager and R&D Marketing Manager to bring new campaigns and programs to life on the CRM
- Run related scheduled reporting on KPIs to measure campaign and channel effectiveness as well as channel performances aimed to better guest communications and conversations
- Provide analysis for overall Marketing & CRM strategies and objectives
- Conduct post-CRM campaign evaluation, review and provide constructive feedback for the continuous improvement on CRM strategies
- Ensure constant evaluation of CRM for opportunities to improve and meet business objectives, ensuring a ROI-focused approach
- Build and own all email customer journeys, including onboarding, triggered and transaction emails
- Support CRM users by providing coaching and resolve any issue that may occurs to CRM projects
- Develop and execute presentations, analytics and reports of activity in a timely manner
- Ensure stringent data protection policies and procedures are adhered and be responsible of data catching when working with sensitive data
- Establish a data acquisition framework across channels and touchpoints