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ΟΛΕΣ ΟΙ ΘΕΣΕΙΣ ΕΡΓΑΣΙΑΣ

Front office specialist (Dutch/ Belgian Dutch)

Ημ/νία Δημοσίευσης: 12/02/2021
Κατηγορία: Τηλεφωνικές Υπηρεσίες
Απασχόληση: Πλήρης
Πόλη: ΑΘΗΝΑ - ΑΤΤΙΚΗ
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Ινστιτούτο Επαγγελματικής Κατάρτισης (ΙΕΚ)

Περιγραφή

ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.

ICAP Recruitment Solutions, on behalf of its client, a leading Credit Management Services group with a European footprint who offers services designed to measurably improve clients’ cash flow and long-term profitability including purchase of receivables, is seeking for the following position:

Front office specialist (Dutch/Belgian Dutch)- (Ref. code 5325/DSA/RS/GR)

Key Responsibilities:
  • be at the forefront of the business, operating via telephone/ chat/ email to support and help customers located abroad
  • establish positive engagement with the customers, build rapport and demonstrate fair treatment
  • conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • provide guidance to customers on the availability of free money advice
  • maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation 

Απαραίτητα Προσόντα

Requirements:
  • Near-native level in Dutch or Belgian Dutch (C2 level)
  • Good communication skills in English (B2+ level)
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence toward a diverse clientele base
  • Customer-oriented and problem-solving mind-set
  • Ability to work independently and as a member of a team
  • Desire and energy towards excellence and quality within the business
  • Basic computer skills
  • Prior customer support experience will be considered as an advantage, but is not a requirement 

Παροχές

The Company offers:
  • Market-leading remuneration package, including: a competitive base pay, attractive bonus scheme, private insurance and meal vouchers
  • Full-time employment contract, starting with a fixed term of 3-6 months and the potential for renewal / permanent position based on performance
  • Best-in-class training program that spans several weeks to develop your skill set and ensure your success
  • Professional growth & development opportunities
  • Candidates will work on-premise, in the new state of the art contact center providing a great working environment with relaxing break areas 

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