The Hospitality Company
The Netherlands
Hotels & Resorts nationwide in The Netherlands
95 Work Locations
Amsterdam, Eindhoven, The Hague, Rotterdam, Utrecht, Lochem, Middelburg, Groningen, Maastricht, Dutch Islands, Veluwe;
You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service.
The Front Desk (receptionist) manages all operational activities of the hotel's Front Desk (Front Desk/ Night Audit). Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest.
We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do.
Responsibilities include;
• Check-in / Check-out of hotel guest including payments and tell them important information
• Ensure all guest service standards and all hotel and departmental policies and procedures are followed and consistently applied
• Remedy all guest complaints and issues
• Review all site tours, group resumes, arrivals and departures and room type inventory daily
• Ensure all daily checklists are completed and updated
• Responsible for department expenses
• Follow proper cash handling procedures outlined in the bank contract and the training manual
• Develop strong working relationships with all other departments
• Assist the accounting department to resolve various billing issues on guest folios
• Work with the booking- and reservation system Hotel Concepts
• Conduct daily pre-shift meetings
• Work with Director of Operations and Front Office Manager to achieve budgeted and forecasted rooms revenue
• Working hours: 7AM-3PM / 3PM-11PM / 11PM-07AM (at least 3 nights shifts a week).
Housing
We will provide free housing in Sofia for a period of 6 weeks and in The Netherlands during the whole internship of 8 months.
As a leading Company we create new job possibilities for people who need a push in the right direction. Because of that, we have longterm contracts with the Dutch government for many years for education and recruitment.
Expenses
Expenses compensation during internship total period of 9,5 months:
Sofia (6 weeks): € 60,00 per week
The Netherlands (8 months): €100,00 per week
Salary
After graduation, starting salary as a receptionist (job guarantee): €1800,- per month gross.
All the details are regulated by the Dutch law.
For more details; https://www.khn.nl/website/tools/cao/cla-for-the-dutch-hotel-restaurant-and-cafe-industry-2018-2019
Education:
Full Professional Certificate Front Office.
For this education The Hospitality Company has a partner, the “HRC Academy” in Sofia. All programs at HRC Academy are taught in English. HRC Academy has been established in 2008 and is fully accredited both in Bulgaria as well as with the ACF - American Culinary Federation.
The program sequence is as follow:
1. Part 1: On campus training at HRC Academy in Sofia, duration 6 weeks + free housing.
2. Part 2: Practical internship in the Netherlands, organized by The Hospitality Company, duration 8 months + free housing.
3. Part 3: Graduation for the Full Professional Certificate Front Office + job guarantee.
We are recruiting maximum 18 students for the course which is starting on 29-05-2019.
Other information:
We are an equal opportunity and affirmative action employer and make employment decisions without
regard to age, race, religion, national origin, gender, disability, genetic information or other protected
class. Our locations are drug-free.
Background checks are also required before employment begins. We participate in E-Verify and those
who are ineligible to work in The Netherlands will not be considered