ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.
ICAP Recruitment Solutions, on behalf of its client, a global customer care and technology company, is seeking for the following position:
German Team Leader (Ref. code 5176/GTL/RS/GR)
Key Responsibilities:
- Supervise and manage the German Speaking Agent Team
- Create an inspiring team environment with an open communication culture
- Delegate tasks and set clear team goals
- Oversee day-to-day operation
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Respond to general queries from customers, clients and team members
- Develop action plans to optimize performance and drive continuous improvement