Role Description
The Rooms Division Manager is responsible for overseeing the daily operations of the Front Office, Housekeeping and Guest Relations. The role ensures the highest standards of guest service and room quality, . Key responsibilities include staff supervision, maintaining guest satisfaction, coordinating interdepartmental communication, and upholding the hotel’s quality standards.
Main Duties
- Oversee and coordinate daily operations of Front Office, Guest Relations and Housekeeping to ensure a seamless guest experience from arrival to departure.
- Review and approve work schedules, to ensure productivity and alignment with operational needs and budget requirements.
- Collaborate with the General Manager to monitor operational performance through guest satisfaction scores, service audits and financial reports, identifying opportunities for improvement and implementing corrective actions.
- Lead, develop, and support department heads actively participate in recruitment, training, and performance evaluation processes.
- Handle guest feedback and complaints with professionalism and discretion, ensuring service recovery and continuous improvement.
- Apply and adhere to all procedures related to the company’s Quality, Hygiene, Safety, and Environmental Management Systems.
- Collaborate closely with other operational departments to ensure smooth and efficient hotel operations.