ICAP Recruitment Solutions is part of ICAP, the largest HR Services Provider in Greece. We specialize in assessing and recruiting graduates and entry level professionals both for local and multinational companies.
ICAP Recruitment Solutions, on behalf of its client, a leading Credit Management Services group with a European footprint who offers services designed to measurably improve clients’ cash flow and long-term profitability including purchase of receivables, is seeking for the following position:
German/Swiss German front office specialist - (Ref. code 5282/FOS/RS/GR)
Key Responsibilities:
- be at the forefront of the business, operating via telephone/ chat/ email to support and help customers located in Germany
- establish positive engagement with the customers, build rapport and demonstrate fair treatment
- conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
- explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
- provide guidance to customers on the availability of free money advice
- maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation