MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki , for the season of 2022
Guest Relations Agent
The Role
A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay. The agent creates a memorable atmosphere and goes beyond expectations to make guests feel at home and make them visit the hotel again.
Responsibilities:
- Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.
- Ensuring guests receive on time the requested services.
- Preparing the welcome and departure letters for the guests.
- Assisting FOM in checking VIP arrival rooms.
- Welcoming arriving guests and rooming them.
- Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
- Upselling, cross selling and generally promoting the hotel product (additional revenue)
- Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarise them to categories and forward them to GRM, follow up and meet/call guests to make sure they are satisfied).