Italian customer service representative

The Customer Service representative will be responsible for dealing with and properly responding to customers’ inquiries by handling inbound calls, chats, and emails.

Daily Tasks/Duties

• Ensure that customer inquiries are dealt with by the performance and service standards
• Ensure that relevant correspondence ishandled within the set KPI standards
• Ensure that all complaints and inquiries relating to the work are answered by set procedures and guidelines
• Monitor, delegate, and answer all queues from inbound requests i.e. email, chat and phone,
• Work effectively in a team environment, to get the job done and reach the best possible results

• Passionate about Customer service
• Excellent knowledge of English & Italian
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible, and able, to work in a high-volume, fast-paced environment
• Prior working experience would be considered an advantage
• Advanced computer literacy is required

• Competitive Salary
• Training
• Career Development Opportunities. Opportunity for personal and professional development
• Interesting and dynamic working environment
• Working hours in shifts