ManpowerGroup, on behalf of its client, a well-known City Hotel in Athens, is in search of a Front Office Manager, to join the hotel’s team in the southern suburbs of Attica region.
Responsibilities:
The job holder will act as the “face” of the hotel, the point of contact, and will play an important role to ensure the business runs smoothly, efficiently, but also visitors receive a heartwarming welcome.
More specifically she/he will:
- Oversee and monitor all aspects of hotel’s operation
- Ensure that guests receive the best service timely and accurately
- Handle the process of check ins and check outs
- Manage bookings and Online Travel Agencies (Booking, Expedia, TripAdvisor etc.)
- Train, supervise and support the team, including receptionists and grooms
- Schedule the shifts & monthly/weekly programs of the staff
- Handle complaints and specific customers’ requests
- Handle guests’ reviews and feedback and manage upselling campaigns
- Prepare and monitor pricing
- Collaborate closely with the management team and the CRM department
- Ensure hotel’s policies and security requirements are met