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Customer Support Specialist

Ημ/νία Δημοσίευσης: 18/04/2019
Κατηγορία: Τηλεφωνικές Υπηρεσίες
Απασχόληση: Πλήρης
Χώρα: Πορτογαλία
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Τεχνολογικό Εκπαιδευτικό Ίδρυμα (ΤΕΙ)

Περιγραφή

Oporto • (M/F)
From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money - for the better.
Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.
This may sound a little salesy, but we’ve signed up more than 3m customers without spending a single penny on marketing. It’s simple really: if you solve an everyday problem, you don’t need to spend a gazillion dollars on fancy marketing campaigns.

Main responsibilities:
  • Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets;
  • Providing our users with an outstanding customer experience via our in-app live chat - it is part of our mission to make Revolut users feel secure whilst using our service;
  • Representing Revolut online at all times;
  • Collaborating with other teams across London and Moscow to tackle any customers’ issues Run and implement projects to improve customer experience;
  • Analyzing customer data to make informed decisions.

Απαραίτητα Προσόντα

  • Fluency in Greek and English;
  • Prior customer support experience;
  • Exceptional understanding of customer service, technical issue resolution and support best practices;
  • Previous people management experience;
  • Empathy and love for helping people;
  • Strong attention to detail and analytical skills;
  • Driven, self-motivated and highly flexible team player;
  • Self-learner, independent problem-solver;
  • Bachelor’s degree or equivalent;
  • Proven record of improving SLAs for support teams;
  • Experience working with data analysis and dashboards;
  • Strong communication skills, great numeracy and IT skills.

Παροχές

  • You’ll get to work in one of the hottest tech startups in the world right now; We’ll arm you with all of the latest tech equipment;
  • You’ll receive excellent training and guidance from our team; Competitive salary;
  • Private Medical Care and Life Insurance; Multisport card and Free dinners.