English Speaking Marking Interlocutors (Remote work – North Greece)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the field of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a global leader in the certification industry, for ten (10) dynamic professionals to cover the following position:

English Speaking Marking Interlocutors
(Remote work – North Greece)

Job Description
• Actively monitor the candidate at all times
• Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
• Ensure that candidate validation is performed according to company’s exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by company
• Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
• Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results

• University Degree will be an asset
• Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Previous experience in similar role will be an advantage
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Advanced computer literacy is required.

• Competitive remuneration package
• Ticket restaurant & bonus
• Friendly and challenging multinational working environment
• Opportunities for further development